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71
A.1 TROUBLESHOOTING
1. The NVR does not start after connecting the power, what is wrong?
a. The power adapter may have been damaged, or is not providing enough power. Please
change the adapter.
b. The NVR may not be getting enough power from the outlet or surge protector it is
attached to.
c. There could be a problem with the system board on the NVR
2. The indicator lights of the NVR are on, but no output. Why?
a. The power adapter may have been damaged, or is not providing enough power. Please
change the adapter
b. The video format of the NVR is different from that of the monitor.
c. Connection problem. Please check the cable and the ports of the monitor and NVR.
3. Why are no images displayed on some or all of the channels of the NVR?
a. Connection problem. Please check the cables and the ports of camera and NVR.
b. Camera problem. Please check the cameras by attaching them directly to a working port
on NVR.
c. The video format (NTSC/PAL) of the NVR is different from that of the cameras. Please
change NVR video format.
4. The NVR cannot find the hard disk drive.
a. The power adapter is not providing enough power, or the adapter is not getting enough
power from the outlet
b. Connection problem. Please check the power and data cables on the HDD.
c. The HDD is damaged and will need to be replaced.
5. I cannot record, what could be the problem?
a. The HDD is not formatted. Please format it manually first.
b. The record function is not enabled or setup correctly. Please refer to Section 4.3
Record Configuration.
c. The HDD is full and recycle function is not enabled. Please refer to Section 4.3 Record
Configuration and the Recycle Record Tab in the Record Menu.
d. The HDD is damaged and will need to be replaced.
6. I cannot use the mouse, what could be the problem?
a. Wait 5 minutes after connecting the mouse and then try again.
b. The mouse is not securely connected. Plug/unplug several times.
c. The mouse is incompatible with the system. Please try another mouse.
7 What can I do when the NVR starts and displays “please wait……”all the time?
a. First possible reason: hard drive power cable and/or data cable are not securely
connected.
Solution: Please check the cable connections and make sure they are secure; if still not
working, please unplug them and then plug them in again.
b. Second possible reason: The system is having problems reading the hard drive.
Solution: Try reformatting the current drive or re-placing it.
c. Solution: Try connecting the NVR to a different surge protector and power outlet.
APPENDIX
Revoved “or TV from 3b
- QT SERIES 1
- USER MANUAL 1
- About this Manual 3
- TABLE OF CONTENTS 4
- This page intentionally blank 6
- INTRODUCTION 7
- Review this section 8
- CONNECTIONS AND CONTROLS 10
- 2.2 MOUSE 12
- 2.3 REMOTE CONTROL 13
- -/-- 0 Fn1 14
- 2.4 VIDEO DISPLAY 16
- ApplyApply ExitExit 17
- BASICBASIC 17
- DefaultDefault 17
- Changed this section 18
- IP Camera 19
- OVER THE INTERNET 21
- 81.919.622.24 on port (85) 22
- CAMERA PLACEMENT 24
- ADDITIONAL CONSIDERATIONS 25
- BASIC FUNCTIONS 26
- 3.2 THE CONTROL BAR 27
- Removed Model 28
- SWITCHING VIDEO OUTPUT 30
- LIVE VIEWING 30
- RECORDING 30
- [Minutes] 31
- PLAYBACK CONTROL BAR 32
- >>1 X 00:00:17-00:01:19 33
- MAIN MENU SETUP 34
- BASIC MENU 35
- 4.2 LIVE CONFIGURATION 37
- 4.3 RECORD & CAMERAS 39
- RECORDRECORD 41
- 4.4 SCHEDULE CONFIGURATION 42
- 4.5 NETWORK CONFIGURATION 43
- Removed Substream tab 45
- Deleted page 45
- Changed window 45
- Changed Attaching Image 45
- Added Server & NAT 46
- Rewrote first four sentences 47
- 4.6 USER MANAGEMENT 48
- 4.7 ADVANCED 49
- TIME SEARCH 50
- EVENT SEARCH 51
- FILE MANAGEMENT 51
- CHAPTER 5 53
- Added Windows 8 instructions 53
- BACKING UP A FILE 54
- first paragraph 55
- Changed this picture 56
- EVENT INFORMATION 57
- LOG INFORMATION 57
- NETWORK INFORMATION 57
- Moved Block/Allow 58
- Moved 6.2 to this 58
- Disk management 59
- 6.4 FIRMWARE UPGRADE 60
- 6.5 LOGOFF 61
- 6.6 SHUT DOWN 61
- CHAPTER 7 62
- 7.2 ALARM OUTPUT 63
- 7.3 ALARM CONFIGURATION 64
- Sensitivity: 6Sensitivity: 6 65
- ALARM OUT 67
- Remove Screws 68
- APPENDIX 71
- DIRECTX 9.0 73
- Q-SEE PRODUCT WARRANTY 74
- PRODUCT SUPPORT, DOWNLOADS 75
- 8015 E. Crystal Drive 76
- Anaheim, CA 92807 76
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