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If the first three segments of the IP address are not the same as that of the computer you are
using, then you will need to modify the address. Right-click and then select Network Setup
which will open a window allowing you to change the IP address.
On Q-See brand IP cameras, the default user name is admin and the default password is
123456. Please check your camera’s manual for more information.
IP TOOLTROUBLESHOOTING
APPENDIX 2APPENDIX 1
IP Tool is not part of CMS, but a separate program that was installed at
the same time as part of the package. The shortcut icon to this program
can be found on your desktop. You do not need to have CMS running in
order to run IP Tool.
This program is intended for advanced users who need the ability to
determine or change IP addresses on networked DVRs and cameras. It
can also be used to upgrade the firmware on a connected IP camera.
When you launch IP Tool by clicking on its
icon, it will look for other devices on the
same network as the computer running the
program and it will populate the list.
You can upgrade the software and kernel of
an IP camera by downloading the required
files and then right-clicking on the camera
from the list and then selecting the desired
action.
CAUTION! When upgrading the software or kernel on a connected camera
do not disconnect either the device or the PC before receiving the Update
Success message or you could damage your camera.
Once you have received the Update Success! message, click OK and the device will restart
If instead of seeing video images in Live View once you have added systems to CMS or, if the
camera images flash then it is likely that the computer’s video card’s VGA driver is not current
or does not have full DirectX support.
To resolve this issue in Windows 2003 Server, 2007, XP or Vista click on the on the Windows
Start button at the lower left of the computer screen.
Enter “dxdiag” into the run column and press Enter. The DirectX Diagnostic Tool window
will open.
Click on the Display tab to check that the VGA, device and driver information is all correct.
The field “Approx. Total Memory” should show a minimum of 64MB. The function state for
DirectDraw acceleration and Direct3D acceleration must both be enabled.
If the VGA driver is not current, or lacks full DirectDraw and/or DirectX support it will need to
be updated. You will need to check for updated drivers on the website for the manufacturer of
your graphics card.
Windows 2003 Server and Vista
DirectX acceleration is not enabled by default in either Windows 2003 Server or Vista. You will
need to enable these functions:
Hardware acceleration: Right click on the Desktop to open the pop-up menu. Choose
Settings, click on Advanced and then Troubleshoot. Drag the Hardware scroll bar all the
way over and press OK. The monitor may go blank for less than a minute before asking you to
confirm the settings.
DirectX Acceleration: Open the DirectX Diagnostic Tool window in the same manner as
described earlier. Enable DirectDraw, Direct3D and AGP on the Display interface.
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